Reference

Your borneo168 Terms & Conditions

When you open an account with borneo168, you agree to the terms that keep your lobby running smoothly, your withdrawals verified, and your account secure.

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borneo168 Your borneo168 Terms & Conditions
CONTACT & RESOLUTION

How to Reach Us About These Terms

Live Chat Open the chat window in your lobby during support hours.
Email Support Send your query to [email protected] with your account email.
Account Settings Navigate to Settings > Account & Security > Terms & Policies to review the…
SECURITY & TRANSPARENCY

How We Protect Your Rights Under These Terms

Data Handling

We store your name, email, phone number and payment history on encrypted servers. Your data is used only for account verification, withdrawal security and fraud prevention. We do not sell your information to third parties.

Account Verification

When you withdraw, we match your bank details against your registered name and phone. This verification step happens automatically; if blocked, you'll see the reason in your Withdrawals history with an option to contact support.

Cookies & Tracking

We use cookies to keep you logged in, remember your game preferences and detect suspicious login attempts. You can disable non-essential cookies in your browser; essential login cookies cannot be turned off without logout.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years per payment law compliance, then delete personal details.

Term Updates

If we change these terms, we'll email you 14 days in advance and post the update in Settings > Account & Security. Continuing to play after the effective date means you accept the new terms.

Request Changes

To request a correction to your name, phone or bank details — or to export your full account data — go to Settings > Privacy & Data, then select the request type. We respond within five business days.

Frequently Asked About Our Terms

Yes. When you register, you confirm you've read and agreed to these terms. If you don't agree with any part, you can close your account anytime. Access or eligibility depends on local law where you live. We ask you to review them before signing up so there are no surprises later.

Deposits are final once the payment processor confirms them — usually within one minute. You cannot reverse a deposit. If you believe a deposit was made in error, contact our support team with your transaction ID from your payment app, and we'll investigate within 24 hours.

No. You may hold only one active account per person. Creating multiple accounts using different phone numbers or bank details violates these terms and may result in account suspension. All accounts linked to the same person are merged for security and fraud prevention.

When you withdraw, we check that your registered name and phone match your bank details. This prevents fraud and money laundering. If verification fails, we'll email you with the mismatch and show you how to correct it in Settings > Account & Security before resubmitting your withdrawal.

Transaction records stay on file for seven years for compliance with Indonesian payment law. Your personal details — name, phone, email — are deleted 30 days after closure unless we need them for an active dispute. You can request early deletion by emailing [email protected] with your former account email.

We notify you 14 days before any term change via email and in-app alert. You can review the new terms in Settings > Account & Security. If you don't agree, you may close your account before the effective date. Continuing to play means you accept the updated terms.

These terms apply to all players in Indonesia where local law permits. Where access or eligibility is restricted by local regulation, we'll inform you during registration. Your location is verified at sign-up so we can enforce the correct regional rules. Contact support if you believe your access has been incorrectly limited.

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