Privacy Policy Questions Answered
We collect your name, email, phone number, date of birth and payment details (bank account or DANA, OVO, GoPay wallet information) to verify your identity and process deposits and withdrawals. We also track your login IP address and device type for security.
Account information is retained for the duration of your membership. After closure, we keep records for tax, fraud prevention and regulatory compliance for a period determined by local law. Payment transaction logs are archived separately for audit purposes.
Yes. Contact our support team via live chat or email and request a data access report. We will compile your account history, transaction records and personal details within five business days. The file is delivered securely to your registered email address.
We do not sell your personal information. We share payment details only with trusted processors (DANA, OVO, GoPay, QRIS and your bank) to complete your transactions. We may disclose data to authorities where local law requires it.
Your payment information is encrypted using TLS 1.2 technology. We do not store your PIN, password or full card number. Each withdrawal requires identity verification before funds are released. Payment processors apply their own security standards as well.
Contact our support team immediately via live chat. We will review your login history, freeze your account if needed, and help you reset your password. If unauthorized transactions occurred, report them within 24 hours for investigation and potential recovery.
You can request account closure through your profile settings. Deletion of personal data depends on local law and our regulatory obligations. Tax and compliance records are retained as required. Contact support to discuss your options and timeline for data removal.
