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Legal Standards That Protect Your Account and Deposits

When you open an account with us, your deposits, withdrawals and personal data are handled under strict verification and security protocols.

Account security verificationPayment method protectionRegional access framework
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borneo168 Legal Standards That Protect Your Account and Deposits
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

Email Support Send account security, data access or legal questions to our compliance desk.
Live Chat — Business Hours Our live chat team handles legal and account questions Monday to Friday, 09:00 to…
Account Security Alerts If you suspect unauthorized access or a payment dispute, flag it immediately via your…
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Account Verification

Every new account goes through identity and payment method checks before your first deposit clears. We cross-reference your DANA, OVO, GoPay or QRIS account owner details with your signup data. This step stops fraudulent access and protects both your account and ours.

Deposit Verification Records

Each deposit is logged with the payment method, amount, timestamp and recipient wallet. You can review this history anytime in your account ledger. Disputes are resolved by comparing our records with the payment provider's — a neutral, auditable process.

Withdrawal Payout Standard

Withdrawals require your payout method to match the deposit source — if you used DANA, your withdrawal goes back to DANA. This protects against account takeover and cash diversion. Payouts process within 24 hours once verified.

Encrypted Data Storage

Your personal data — name, payment details, account history — is stored on servers with encryption-at-rest and encryption-in-transit. We do not store raw payment card information; DANA, OVO, GoPay and QRIS handle their own card tokenization.

Data Retention Policy

Account records are kept for seven years following regional data protection standards. After seven years, inactive accounts and their data are archived. You can request deletion of non-essential data by contacting our legal team in writing.

Request Account Changes

To modify how we hold or use your data, or to request a full account export, submit your request via the Account Security section or email our compliance desk. We confirm receipt within 24 hours and deliver results within 14 days.

Common Questions About Your Account and Rights

Yes. Go to Account Settings, select Privacy & Data, and choose Export My Data. We compile your full transaction history, personal details and deposit records into a single file and send it to your registered email within 14 days. This includes every deposit via DANA, OVO, GoPay or QRIS and all withdrawal requests.

Contact our support team immediately with your transaction ID and the payment method used. We cross-check our records against DANA, OVO, GoPay or QRIS provider logs. If we find an error on our side, we correct it within 24 hours. If the error is with the payment provider, we escalate to them and follow up on your behalf.

Active account data is retained for seven years, the standard retention window under Indonesia regional guidelines. If your account remains inactive for two years, we may move your records to archived storage but keep them accessible. You can request permanent deletion after your account is closed by submitting a formal request.

No. We share payment details only with the payment processor itself — DANA, OVO, GoPay or QRIS — and with fraud-prevention partners to detect unauthorized transactions. Your data is never sold, rented or shared with third-party marketers. Our data-sharing agreements are documented and available upon request.

This protects your account from takeover and money laundering. If someone gains access to your account, they cannot reroute your funds to a different wallet. Your DANA balance goes back to your DANA account, your OVO to OVO, and so on. It's a verification standard, not a limitation on where your money ends up — it goes to you, directly.

Our compliance team responds to email enquiries within 24 to 48 hours on business days. For urgent account security issues — suspected unauthorized access, payment fraud — flag the issue in your Account Security section and we escalate to our legal team immediately, usually within 2 to 4 hours.

Our complete Terms of Service and Access Policy are available in your Account Settings under Legal Documents, or you can request them by email. We update our policies to reflect changes in local law; you will receive notification of any material changes at least 30 days before they take effect.

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